1. You must use normal post or registered mail to send back the broken phones .(it is no custom problem and no need to pay tax .)
 Because we will have problem with EMS ,TNT ,FEDEX,DHL ,UPS.  If the package detained by custom ,or any tax need to pay .We cannot take resposibility . 
 
2. You must write the problem of phones clearly and write your email address . And remember the IMEII number of your phone.
So that we can solve the problem as soon as possible .If not , we only can wait you contact us then deal with it . 
 
3. When you received the package, please check it infront of the courier  .
 If anything missing ,you need to point out what is missing on the bill of air  . If not , we can not do anything for claim to the express company for you .

4.We will not take responsible for all lost or broken during the shipping  if you don't pay the insurence .  As well we can not take resposible for any  custom problem .
We can not control the custom in the world .Please cooperate the custom to pay the tax or provide the document .